Pioneer Restoration Inc., operating under the Pioneer Roofing brand ("Pioneer," "we," or "us"), operates this catalog and My Projects. Updated October 21, 2026. Contact help@mypioneerroofing.com or 469-909-1423 for assistance.
The catalog helps you compare roofing materials and preliminary quotes. Product availability, specifications, roof measurements and final pricing require confirmation. Submitting an inspection request does not confirm an appointment or a roofing contract.
Address suggestions and aerial measurement features use Google Maps Platform services. Use of these features is subject to the Google Maps terms and Google Privacy Policy.
Requesting a preferred installation date is free and does not guarantee availability. The optional $100 deposit is fully refundable until you approve the final price and is credited toward your roof; it does not accept the preliminary quote, guarantee a date, or secure financing. Call 469-909-1423 or email help@mypioneerroofing.com to request a refund before approving the final price. Pioneer processes refund requests. Taxes are included in the preliminary installation price; permits and listed additional work are separate.
These payment terms apply to invoices paid to Pioneer Restoration Inc., operating as Pioneer Roofing. Your accepted roofing contract and approved changes govern the work, price, payment schedule, warranties, and project cancellation. Paying an invoice does not add work or change those agreements. Applicable law and rights that cannot be waived take precedence.
Review the invoice number, amount you are paying, payment method, any separately disclosed processing fee, and total before selecting Pay Now. Submitting payment authorizes the displayed transaction. Use a payment method you are authorized to use and provide accurate billing details. For bank payments, confirm the account holder name and accept the bank-payment authorization presented by Stripe.
Paying a one-time invoice does not enroll you in RoofCare, authorize annual renewals, or by itself authorize Pioneer to charge a remaining balance later. Any optional authorization to save a payment method or charge a later balance requires the separate disclosure and consent shown for that option. Choosing Link or a digital wallet is subject to that provider's applicable terms; it does not change your agreement with Pioneer.
Available payment methods and their complete totals appear before payment. Bank payments have no added Pioneer processing fee. Any applicable card fee is separately displayed and included in the total you authorize, subject to applicable law, card-network rules, and processor requirements. A processing fee is separate from the amount applied to your invoice balance.
If Pioneer offers an editable payment amount on your invoice, you may make as many separate payments as needed until the balance is paid, with no minimum percentage of the invoice required. Each payment must be at least $1 and must either pay the balance in full or leave at least $1. A pending bank payment must finish processing before another payment can be submitted. A confirmed partial payment reduces the invoice balance by the amount applied to the invoice, excluding any processing fee. It does not forgive the remainder, extend the due date, or create an installment agreement unless Pioneer separately agrees. The invoice's stated due date and your accepted agreement continue to govern the remaining balance.
Stripe processes payments for Pioneer. Bank verification and payment confirmation may take several business days. A submitted or processing payment is not the same as a confirmed paid invoice, and a payment can later fail or be reversed. If a payment fails or is reversed, Pioneer will review its effect on the invoice balance under your agreement and applicable law. Contact us before submitting another payment if the status is uncertain.
Each confirmed payment, including each partial payment, produces a customer receipt and a separate Pioneer billing confirmation. The payment record identifies the amount applied, any processing fee, and the remaining balance where applicable. Payment-receipt emails and available paid-invoice downloads provide additional confirmation; email delivery may be delayed or filtered. If you do not receive a receipt, see an incorrect amount, or need help with a pending payment, contact help@mypioneerroofing.com or 469-909-1423. Contacting Pioneer does not limit your rights with your bank or card issuer.
Invoice refunds and project cancellations are reviewed under your accepted roofing agreement and applicable law. These website terms do not make all payments nonrefundable or create a new cancellation charge. The separate refundable $100 installation-deposit policy and RoofCare cancellation and refund terms apply to those purchases. Request a refund or report a duplicate or incorrect charge using the billing contact above; a request is not confirmation that a refund has been issued. See our invoice-payment privacy information for how payment records are handled.
Free portal access does not require a paid membership. Paid Essential and Premium memberships are offered only for eligible Texas properties within Pioneer's confirmed service area. Joining the free waitlist is a request for review, not an active paid membership or authorization to charge. Baseline inspection, roof age, property eligibility, and exclusions must be approved before paid checkout. You must own the property or have authority to enroll it and authorize service.
The property-specific plan and agreement you accept identify the annual price, benefits, repair allowance, visit limits, service-call fees, roof-age limits, inspection schedule, and exclusions. New plan settings do not silently replace an existing accepted agreement.
Checkout displays the selected plan, amount due, any added processing fee, and annual renewal total before payment. Bank payments have no added customer processing fee. Where permitted, any applicable card fee is separately disclosed and included in the authorized total. Fees remain subject to applicable law, card-network rules, and processor requirements; these terms do not override those restrictions. Prepaid cards are not accepted. Service-call fees and separately approved work are separate from annual membership charges.
Completing paid Stripe checkout authorizes the displayed initial annual charge and annual renewals until renewal is canceled. Opening the form, saving a plan choice, or receiving inspection approval does not itself complete payment. A general website update does not authorize a new price or payment-method change. Changes require the applicable disclosures and authorization; an open checkout may need to be resolved before selecting a different method or total.
Bank verification and settlement can take several days. Submitting bank details or seeing a return page does not itself activate paid benefits. Payment status is reconciled with Stripe. Failed, unsettled, refunded, or disputed payments may require review and may prevent activation or affect benefits under the accepted agreement and applicable law. Contact Pioneer rather than submitting duplicate payments while a charge is being reviewed.
To stop future annual charges, open your membership in RoofCare, choose Manage billing, and cancel renewal before the next renewal charge. If that control is unavailable, contact help@mypioneerroofing.com or 469-909-1423 for assistance. Canceling renewal ordinarily leaves benefits available through the paid-through date, subject to eligibility, payment status, and billing holds. Turning off texts or email does not cancel billing.
Canceling renewal does not by itself issue a refund for a paid annual term. You may cancel for a refund under the RoofCare agreement: a full refund within 30 days of the later of receiving the agreement or your payment date, then a prorated refund with no cancellation fee, paid within 45 days. Any mandatory cancellation, refund, or notice right under law or your accepted agreement takes precedence. The separate refundable $100 installation-deposit policy does not define RoofCare annual membership refunds.
Eligible wear-and-tear repair benefits begin 30 days after payment and approved baseline inspection. Annual allowances, visit limits, and service-call fees apply as stated in the accepted plan. Current plans exclude existing leaks, documented damage, hail and wind damage, and gutter cleaning. Submitting a request does not itself approve work, reimbursement, or eligibility. An allowance limits eligible services; it is not a cash balance or permission to order unapproved third-party work.
Monitoring, storm reports, measurements, and inspections can be incomplete or delayed and do not guarantee discovery or prevention of every defect, leak, or storm impact. RoofCare is not emergency response and does not replace homeowners insurance or separately issued manufacturer or workmanship warranties. Work outside the accepted scope needs a separate approved scope and price. Membership-fee replacement credits have no cash value, are subject to the accepted agreement and verified payments, and cannot pay, waive, rebate, or offset an insurance deductible. Service-call fees and refunded fees do not earn credits.
Protect account access, provide accurate information, and submit only material you are authorized to share. Do not impersonate others, misuse payment information, or interfere with the service. We may restrict abuse or investigate fraud without eliminating valid refund or consumer rights. Catalog information and preliminary estimates require verification; a separate signed roofing contract governs construction work.
These website terms do not retroactively change an accepted roofing contract, property-specific RoofCare agreement, or separately issued warranty. The accepted agreement governs membership-specific obligations, and mandatory law controls conflicts. Nothing here excludes nonwaivable rights or liabilities, excuses fraud or willful misconduct, or guarantees a result from using this site. See the Privacy Policy for information handling; optional communications remain subject to separate consent.
Pioneer Roofing offers optional text notifications through the My Projects at catalog.mypioneerroofing.com. Programs include unpaid-invoice due-date reminders, nearby reported hail and wind notifications based on your saved thresholds, and phone-verification codes you request. These are service notifications, not marketing enrollment. SMS availability depends on completion of sender approval and delivery testing.
To enroll when available, sign in, select your property, provide and verify your mobile number, select the desired program, check its separate SMS-consent box, and save your preferences. Billing and storm alerts require separate consent. Consent is optional and is not a condition of purchase. You must control the mobile number you enter.
Message frequency varies with qualifying storm reports, invoices and verification-code requests. Billing reminders are limited to one attempt per eligible invoice on its due date, during 9 a.m.–6 p.m. in your selected time zone. Message and data rates may apply.
Reply STOP to opt out of texts from the Pioneer number. Because programs share a sender, STOP may block both billing and storm texts. You may also turn off each program separately in the portal. Reply HELP for help, or contact 469-909-1423 or help@mypioneerroofing.com. Do not rely on storm texts for emergency warnings; reports and delivery may be delayed or incomplete.
See our Privacy Policy for information about mobile data and consent and our SMS consent workflow. We will not activate customer messaging until sender approval and delivery testing are complete.
One referral benefit is available per qualifying roof replacement. The referral must be recorded before the roofing contract is signed. Self-referrals are not eligible. Pioneer verifies eligibility and the qualifying job. The referred customer receives a separate $250 credit against the final roof payment. Referral credit can't be applied to any job paid in whole or in part by insurance, and never pays, waives, rebates, or offsets an insurance deductible. After work is complete and Pioneer verifies the remaining balance is paid in full, the referrer may choose a $250 Amazon gift card or $250 Pioneer credit toward another roofing purchase. A deposit alone does not unlock a reward. Pioneer credit does not expire, may be applied in parts up to its available balance, and cannot be applied to the referred job. Reward choices are final. Pioneer records gift-card delivery and credit applications in My Projects; selecting an option does not itself deliver a gift card. Historical recorded payouts are retained and do not qualify for a second program reward.