Pioneer Restoration Inc., operating under the Pioneer Roofing brand ("Pioneer," "we," or "us"), operates this catalog and My Projects. Updated October 21, 2026. Contact help@mypioneerroofing.com or 469-909-1423 for assistance.
If you enable storm alerts, we store your per-property hail, wind, radius and notification preferences and periodically check nearby reports while you are away. Matching notifications are saved privately in My Projects. Optional email and text alerts use your chosen delivery settings and connected delivery provider. Text alerts require phone verification and explicit consent. You may pause all monitoring in the property’s Storm History settings, unsubscribe from email links, or reply STOP to storm-alert texts.
When you choose Show My Storm Report or request an update or a longer search, the portal may send the property’s address to Google geocoding to locate it if a fresh lookup is needed. Simply opening Storm Reports does not request a report. The catalog server uses a surrounding geographic search area to retrieve reported National Weather Service events from Iowa State University’s Iowa Environmental Mesonet. Your name, contact details, and project documents are not sent to the storm-report source. Private report snapshots and storm context attached to inspection requests are stored with this My Projects for you and authorized Pioneer staff.
When you type an address, address text is sent to Google Places to suggest matching addresses. Selecting a suggestion requests the complete address. Checking aerial measurements sends your address to Google's geocoding and roof measurement services.
If you request an inspection, the contact details, address, roof selections and measurements you submit are stored for Pioneer Roofing to review and follow up. Browsing the catalog does not require contact details.
Google processes address requests under its Privacy Policy. Address suggestion results are not saved in the catalog.
Quote drafts (property address, selected roof and measurements) are stored on this device for up to seven days to recover progress after a refresh. Contact details and payment credentials are not stored in that draft. Completing a request clears it. When connected, Pioneer uses Zapier to send request and payment-status details to its CRM and confirmation services.
For invoice payments, we use customer and payer contact details, the property or project reference, invoice number and description, amount and due date, available payment options, amounts selected for partial payments when offered, disclosed fees, payment authorizations, and payment, refund, or dispute status. We use these records to process your requested payment, apply it to the correct invoice, track any remaining balance, provide receipts and billing support, prevent duplicate payments and fraud, and maintain business and accounting records.
Stripe processes card, bank, and supported wallet payments. Information entered in Stripe's secure payment fields, including an editable bank account holder name, is sent directly to Stripe. We supply available customer details to prefill checkout and receive payment references and status information needed to administer the invoice. Pioneer does not store full card numbers, card security codes, or bank-login credentials in catalog records. Stripe's use of payment, bank-verification, and optional Link information is described in its Privacy Policy and the notices shown in its payment flow.
Authorized Pioneer staff and service providers for payments, hosting, and email delivery process the information needed to support billing and provide payment confirmations. For each confirmed payment, including a partial payment, customer receipts and separate Pioneer billing confirmations may include the invoice reference, amount applied, fee, remaining balance, and an available paid-invoice link. Treat invoice and payment links as private: anyone you share an invoice link with may be able to view the invoice details and access its payment flow. Paying an invoice does not enroll you in marketing or optional SMS programs. The retention and privacy-request provisions below also apply to invoice records.
We use your account identity, email, property address, selected plan, roof age, inspection findings, eligibility decisions, accepted agreement version, consent dates, payment-method category, disclosed fees, and billing status to administer RoofCare. We retain plan and agreement snapshots to identify what you accepted and resolve service or billing questions.
Stripe processes card and bank payments and annual subscriptions. Payment details entered in Stripe's secure fields go directly to Stripe rather than to the catalog server. Catalog records do not store full card numbers, card security codes, or bank-login credentials. We store billing references, subscription and invoice identifiers, payment and refund status, coverage dates, and billing-review records. Stripe handles information under its Privacy Policy.
Checkout may prefill your account email and available customer information. Your selected property address may serve as an editable billing-address default; verify it before paying. Payment credentials are not filled from roof records. Information entered in clearly marked test checkout is sent to Stripe's test environment; use test payment information there. Test checkout does not create paid live membership benefits.
We use information to respond to requests, manage projects and memberships, process authorized payments, provide requested communications, prevent abuse, maintain transaction records, and resolve disputes. Authorized staff and service providers for hosting, account sign-in, payment processing, project management, support, and opted-in communications receive information needed for those functions. We may disclose information as required by law or to protect legal rights. Optional SMS and analytics use separate consent as described below; a RoofCare purchase does not enroll you in marketing texts.
We retain account, inspection, consent, transaction, and service records as needed to provide services, maintain business and tax records, prevent fraud, and meet legal obligations or resolve disputes. Retention varies by record type; membership cancellation does not automatically delete all records. Local quote-draft retention is described below. Request access, correction, or deletion at help@mypioneerroofing.com. We may verify your identity and retain records required for legal or legitimate transaction purposes. Rights and appeal procedures required by applicable law remain available.
We use access controls and private storage for portal records, but cannot guarantee absolute security. Protect your sign-in access and submit only information you are authorized to provide. Material policy changes will be reflected here. A privacy-policy change does not authorize a new charge, change an accepted membership price, or enroll you in optional notifications.
Pioneer Roofing uses the mobile number, phone-verification record, selected property preferences, and consent you provide to deliver the SMS programs you select in My Projects. These programs include billing reminders for unpaid invoices on their due dates, nearby hail and wind report notifications that meet your chosen thresholds, and requested phone-verification codes. Billing and storm-text consent are separate. A quote, purchase, service request, or saved phone number does not enroll you in these programs.
We store the number, consent date and program, verification status, and message-attempt and provider-status records to manage preferences, prevent duplicate messages, and honor opt-outs. Authorized Pioneer staff and delivery service providers such as Twilio process the information needed to provide messaging. Mobile information, SMS opt-in data, and consent are not sold or shared with third parties or affiliates for marketing or promotional purposes. We do not use another program’s consent to enroll you in SMS.
Turn off billing texts in the property’s Invoices tab or storm texts in Storm History settings. Reply STOP to stop messages from the shared Pioneer SMS number; that may stop both programs. For help, reply HELP or contact help@mypioneerroofing.com or 469-909-1423. See our SMS terms and consent workflow.
If you allow analytics, we use Google Analytics to measure catalog visits, quote activity, telephone-link clicks, submitted requests and confirmed scheduling deposits. Google receives technical information such as browser/device information and IP address when your browser contacts its service, and uses analytics cookies. We do not include your name, email, phone, property address, quote details or payment references in our custom analytics events. Reported page URLs omit query strings and fragments.
Analytics is optional and does not affect quotes or service requests. Use Analytics preferences in the footer to allow or stop future collection. Advertising personalization is disabled. Your preference is stored on this device; previously collected data is not removed when you change it. Google processes analytics information under its Privacy Policy.
When you sign in with ChatGPT, saved quotes are linked to your Site account. Quote documents include the property address, roofing selections, measurements, scope and pricing at the time saved. They are private to that account. You can download, rename or delete quotes from My Projects. Saving a quote does not submit an inspection request or confirm an installation date.
When you follow a personal referral link, the catalog remembers its random code in a first-party cookie for up to 30 days in this browser. Following another referral link replaces that code. If you submit the referral form or choose to credit your referrer on an inspection request, Pioneer connects the submission to that referrer. The referrer can see your name and referral progress, including any reward Pioneer approves for them; their portal does not show the contact details you submitted through the personal link. Visiting a link alone does not create a referral or confirm a reward.
My Projects stores your property details, quotes, service requests, uploaded project documents, and referrals. These records are available to your signed-in account and authorized Pioneer staff who help with your projects. Referral contacts should be shared only with their permission. Documents are stored privately and downloaded through authenticated routes. Contact help@mypioneerroofing.com for help correcting or removing your portal records.